Returns
Returns (withdrawal from the contract)
Have you bought something from our e-shop and wish to return it? You are entitled to do so within 14 days of receipt — no reason required. And it is easy.
Returns in three steps
Start your return online
In your order details you will find the “Return goods” button. Select the products (you may return just part of the order) and submit the request. You can reach the order details from your order confirmation e-mail or via the My Order page.
Send the goods to us
Within 14 days of starting the return, send the goods to the following address:
Znojemská 1155
691 23 Pohořelice
Send it as a standard parcel, not cash on delivery — we do not accept cash-on-delivery parcels. The cost of returning the goods is borne by the buyer.
We refund your money
Within 14 days of withdrawal (usually much sooner), using the same payment method you used — or to a bank account you provide. We may withhold the refund until we have received the goods back or you have proven that you have dispatched them.
In what condition should the goods be returned?
Ideally unused and in the original packaging. You may try the goods out just as you would in a bricks-and-mortar shop — if they are used beyond this and their value is reduced, we are entitled to deduct the difference from the refunded amount.
When can goods not be returned?
In particular for perishable goods and for goods in sealed hygienic packaging that has been opened — for example opened pet food and tins.
Refunds and charges
Returning only part of your order?
We will refund the purchase price of the returned goods; delivery costs are not refunded in this case.
Bank transfer free of charge
We charge no fee for refunds by bank transfer — so please provide your account number.
Postal orders are subject to a fee
For refunds by postal order we charge the fee actually incurred according to the current price list of Česká pošta (Czech Post). We charge no other fees.
Need help?
Call or e-mail us — we will be happy to help with returns and exchanges alike.