Each product shows its current availability and expected dispatch date. If you order several items, the latest of these dates applies. PPL and DPD couriers usually deliver on the next working day after dispatch, and Balíkovna home delivery takes up to two working days.

Shipping is free on orders from CZK 1,899 (parcels up to 30 kg to all pick-up points and with Balíkovna home delivery). Otherwise shipping starts at CZK 69. Personal collection in Brno and Pohořelice is always free. You will find all options and prices on the Shipping and payment page.

Yes. We deliver to Slovakia by SPS or DPD courier, to your door or to pick-up points. Shipping is free from EUR 129. You will find the details on the Shipping and payment page.

Yes, as long as we have not yet handed it over to the carrier. Contact us as soon as possible on +420 510 510 852 or at obchod@zvireci-potreby.cz and quote your order number. Once the parcel is with the carrier, it can no longer be changed or cancelled. If you receive it and do not want it, you can return it within 14 days. What happens if you do not collect a parcel is explained on the Unclaimed parcel page.

Orders need to be placed in the e-shop, or you can send us your order by email. If you are not sure how to proceed, call us on +420 510 510 852 and we will guide you through the order step by step.

We send you the invoice by email and also enclose it with the parcel. If you cannot see the email, please check your spam folder. Registered customers can also find all their invoices in their account. You can check the status of your order on the My order page.

By card online, by instant bank transfer or QR payment, with Google Pay and Apple Pay (all free of charge), with PlatímPak deferred payment up to 30 days later, or cash on delivery for CZK 49. At our shop in Brno you can pay in cash or by card, at the pick-up point in Pohořelice by card only.

Enter the code in the first step of the basket, in the discount code field below the list of items. You will find step-by-step instructions with pictures on the How to apply a discount code page.

One discount code can be used per order. The exception is a gift voucher, which can be combined with a discount code: after placing your order, email us at obchod@zvireci-potreby.cz and we will apply the second code manually. Such an order is then paid by bank transfer or cash on delivery.

Registered customers receive a discount of up to 10 % based on their total purchases over the last 12 months (from 1 % for purchases over CZK 2,000 up to 10 % over CZK 10,000). The discount is applied automatically, and once you sign in you see prices with the discount already included. Some products are excluded from the discount. Everything about the programme is on the Loyalty discounts page.

For products that come with a gift, the gift is added to your basket automatically, you do not need to enter anything. You get one gift for each item. You will find current offers in the Offers section.

Yes, you can buy gift vouchers directly in the e-shop.

You can return goods bought in the e-shop without giving a reason within 14 days of receipt. You start the return online in your order details, and you do not need to be registered. Then send the goods as an ordinary parcel, not cash on delivery, to Profi Pet s.r.o., Znojemská 1155, 691 23 Pohořelice. The full procedure is on the Returns page.

The cost of sending the goods back is paid by the buyer. If you return the whole order, we also refund the cost of delivery to you. If you return only part of the order, we refund the price of the returned products.

Yes, at our shop at OC Kalinka, Dlouhá 577/3, Brno-Bohunice. We are open Mon–Fri 9:30–18:00 and on Saturday 9:30–13:00. Please bring your order number or proof of purchase.

Ideally in the original packaging, but this is not a requirement. Pack the goods so that they are not damaged in transit; for fragile items, newspaper or bubble wrap will help. Enclose the return form or a note with your order number in the parcel.

Email or call us and give your order number, a description of the defect and, if possible, photographs. We resolve many complaints straight away, without the goods having to be sent back. We settle every complaint within 30 days at the latest. The procedure and your rights are described on the Complaints page.

Inspect the parcel on receipt and record any visible damage with the carrier or photograph it. Send the photos to obchod@zvireci-potreby.cz and we will agree on a solution. Your right to make a complaint does not lapse even if you only discover the damage at home.

We restock regularly, but manufacturers sometimes discontinue products. On a sold-out product, click “Watch” and we will email you as soon as it is back in stock. You are also welcome to write to us about a specific product.

Gladly. Ask Zipi in the chat at the bottom right, email or call us, or visit our shop in Brno, where our trained staff will advise you. Verified customer reviews and our feeding calculator can help too.

Yes. Our shop in Brno (OC Kalinka, Dlouhá 577/3, Brno-Bohunice) is open Mon–Fri 9:30–18:00 and on Saturday 9:30–13:00. At our warehouse in Pohořelice there is a pick-up point (Znojemská 1155), open Mon–Fri 7:30–12:00 and 12:30–16:00. Personal collection is free at both locations.

Zipi is our mascot, a lemur from faraway Madagascar. He has a striped tail, big eyes and is incredibly curious, so he knows his way around our e-shop better than around the wild. You will find him in our offers, in the chat and in our shop.